Lacey Creek Supportive Living

Lacey Creek has received a mix of reviews from residents and their families. Many have praised the facility for its warm, inviting atmosphere, attentive and friendly staff, and clean and safe environment. Residents seem to enjoy a quality of life improvement, participating in activities, and forming special friendships. The nursing staff, including CNAs, has been highlighted for their excellent care, going above and beyond in ensuring residents' needs are promptly met.

However, some reviews have raised concerns about the facility. Issues with communication, particularly regarding the admission process and ongoing care coordination, have been noted. There have been instances where families felt left out of the loop or found it challenging to get updates or assistance from the staff. Additionally, there were serious complaints about the facility's handling of bedbugs and allegations of staff being uncaring, rude, and not providing the advertised level of care. This has led to some families deciding to move their loved ones out of Lacey Creek.

Despite these concerns, many families have found Lacey Creek to be a "wonderful place" and a "forever home" for their loved ones, appreciating the facility's efforts to provide a caring and engaging environment. The facility offers various levels of activities and programs, on-site healthcare including therapy, nursing care, and doctor visits, and competent, friendly CNAs who come to know the residents well.

It's clear that experiences at Lacey Creek vary, with many expressing satisfaction and gratitude for the care provided, while others have faced challenges and disappointment. Prospective residents and their families are encouraged to consider these diverse experiences when making a decision.