La Hacienda De Paz Rehabilitation And Care Center

Reviews for the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns.

• Several reviewers praised the facility for its cleanliness, beautiful building, and the caring, professional, and attentive staff. Positive comments were made about the rehabilitation services, the quality of care, and the environment, describing it as a great place for the elderly and a great place to work.
• On the other hand, numerous reviews raised serious issues about patient care and staff behavior. Complaints included neglect, poor communication between staff, unprofessional behavior from certain staff members, and a lack of compassion and attention to residents' needs. Specific concerns mentioned were about residents not being bathed, changed, or fed properly, and personal items going missing.
• Some reviewers reported that their loved ones experienced worse conditions after their stay, with one case mentioning a severe rash that was treated without informing the family. There were also complaints about the facility's response to inquiries, with reports of unanswered calls and a lack of follow-up.
• A few reviews specifically criticized the management and called for better training or new management to address these issues. The lack of responsiveness and alleged mistreatment by certain staff members were highlighted as areas needing immediate attention.

In summary, while some families have had positive experiences, a significant number of reviews express dissatisfaction with the level of care and professionalism at the facility. These reviews suggest a need for improvements in staff training, communication, and overall patient care.