Kokoro Assisted Living

Reviews of Kokoro Assisted Living in Japantown present a mixed picture, with several areas of concern highlighted by family members and friends of residents. While some aspects such as the staff's accommodating nature and the facility's security are praised, numerous reviews express dissatisfaction with management, care quality, and communication.

• Several reviewers commend the hardworking staff and the facility's location but criticize the quality of food, suggesting it is a work in progress.
• Concerns about the facility's interior being described as "shabby" and the service as "bare minimum" are mentioned, alongside a desire for better amenities and healthier snack options.
• Security issues, including break-ins and assaults, raise significant concerns, with some reviewers questioning the effectiveness of the claimed "around the clock staffing and security."
• Management is frequently criticized for a lack of responsiveness and accountability, with the executive director's leadership style particularly singled out for criticism.
• Staff turnover and understaffing are recurrent themes, with reports of staff sleeping on the job and a general lack of oversight in resident care.
• Communication issues are highlighted, with families feeling uninformed about important incidents and general operations within the facility.
• Despite these criticisms, the community of residents and their families is described as "super sweet," and there is an acknowledgment of the hard work of certain staff members.

Overall, while there are positive aspects to Kokoro Assisted Living, the reviews suggest a need for significant improvements in management, staff accountability, and communication to ensure the safety and well-being of its residents.