Known Memory Care at Tulsa

Positive Reviews:

• Known Memory Care is highly praised for its strong leadership and caring staff, making it a top recommendation for those in need of memory care services.
• Many reviewers appreciate the family-like atmosphere, intimate setting, and the array of activities available for residents.
• The staff at various facilities are commended for being wonderful, caring, and professional, contributing to a positive environment for residents.
• Several families have had good experiences with the move-in process, noting that administration and staff were helpful and compassionate.
• Autumn Leaves is specifically highlighted for its attentive care, clean facilities, and engaging activities that improve residents' skills.

Negative Reviews:

• Concerns about high employee turnover affecting the quality of care provided to residents, with some families feeling their loved ones needed more attention.
• One facility is criticized for gross negligence, unsafe conditions, and a lack of basic human decency from the new director, leading to severe care issues.
• Some reviewers express dissatisfaction with the size of rooms in the memory care unit and the level of expertise from certain staff members during tours.
• There are complaints about the decline in service quality over time, including staff turnover and unaddressed concerns, making some families reconsider their choices.

Mixed Reviews:

• While some facilities are praised for their cleanliness, staff engagement, and overall care, others note areas for improvement such as response times and communication.
• The impact of COVID-19 on visitation and the overall experience is mentioned, with some families unable to see their loved ones but still receiving good communication.