Knollwood Nursing Center

Positive Reviews:

• One reviewer expressed gratitude towards the nursing team and supervisors, calling it the best place to work.
• Several reviewers praised the facility for its cleanliness, beautiful environment, and the caring nature of the staff. Special mentions were made about the facility being the best compared to others and the staff going above and beyond to please residents and their families.
• The presence of pets was highlighted as a wonderful touch, and the facility was described as immaculate and inviting.

Negative Reviews:

• Several reviewers criticized the facility for being unethical, unprofessional, unsanitary, and understaffed, with poor teamwork and care quality.
• Complaints included neglect in discharge planning, inadequate food quality, insufficient staff to patient care, and mismanagement of medication schedules.
• One review mentioned a resident arriving at the hospital in inappropriate condition, highlighting concerns about the facility's attention to patient dignity and care.
• Concerns were raised about the facility's responsiveness to family involvement in care planning and communication, with some families feeling their concerns were not acknowledged or addressed.
• There were reports of slow response times to patient needs, leading to discomfort and embarrassment for residents.

Mixed Reviews:

• While some reviewers had positive experiences in the past, they noted a decline in care quality and responsiveness in more recent interactions.
• One reviewer appreciated the physical therapy and occupational therapy services, despite overall concerns about care quality and medication management.

General Feedback:

• There were mixed reviews about the facility's cleanliness and aesthetic appeal, with some finding it beautiful and well-maintained, while others focused on the care aspects.
• Communication and responsiveness to inquiries, such as requests for tours, were noted as areas for improvement.