Knolls West Assisted Living

Reviews for Knolls West senior living and rehabilitation facility present a mixed picture, with experiences ranging from highly negative to appreciative of the staff's efforts. Some reviewers express strong dissatisfaction, citing concerns over the quality of care, responsiveness to resident needs, and overall facility management. Complaints include delayed responses to call buttons, lack of compassion and dignity in handling sensitive situations, and issues with food service and room conditions. Additionally, there are reports of mismanagement regarding medication and insurance coverage, leading to adverse outcomes for some residents.

On the other hand, several reviews highlight positive aspects of the facility, particularly praising the patience, diligence, and kindness of some staff members. These employees are commended for making residents' final days comfortable, going above and beyond in their duties, and creating a caring environment despite challenging circumstances. The physical therapy room and efforts by housekeepers and therapists receive specific mentions for their quality.

Communication with the facility, especially over the phone, is a recurring issue, with multiple reviewers struggling to get in touch with loved ones or receive updates on their condition. This has caused additional stress and frustration for families, particularly during times when visitation is restricted.

While some residents and their families have had satisfactory or even positive experiences, reflecting appreciation for the care provided, the overall sentiment suggests significant room for improvement in terms of staff responsiveness, facility management, and communication with families.