Kiva At Canterbury

Positive Reviews:

• Many reviewers appreciate the safe, clean, and caring environment provided for the elderly, highlighting the hard work and comfort provided by the staff.
• Kiva at Canterbury is praised for its well-run Assisted Living Memory Care Community, with a home-like atmosphere where residents feel comfortable and safe.
• The administrator and staff are commended for their compassion and dedication, treating residents as if they were their own families.
• Some families have noted significant improvements in their loved ones' well-being since moving to Kiva, mentioning the supportive and kind nature of the staff across various roles.
• An elder law attorney recommends Kiva for its homey environment and responsive administration, highlighting the community's heart and care.

Negative Reviews:

• Some reviews describe the treatment of residents as neglectful and abusive, with instances of residents being treated poorly and a lack of cleanliness in the facility.
• There are complaints about the staff's attitude towards residents and volunteers, including rudeness and a lack of transparency.
• Concerns are raised about the facility's policies and communication, with some reviewers feeling misled about events and care practices.
• A particularly distressing account accuses the facility of contributing to a resident's decline and eventual death due to improper care and handling.

Conclusion:

While Kiva at Canterbury has received a mix of reviews, it is clear that experiences vary greatly among residents and their families. Positive feedback highlights a caring and dedicated staff, while negative reviews raise serious concerns about resident treatment and facility management. Prospective residents and their families are encouraged to thoroughly research and consider all aspects of care before making a decision.