Kirkwood Orange

Positive Reviews:

• Many reviewers describe the environment as warm, loving, and like family, particularly praising the staff's care and attention.
• Specific staff members and roles, such as the Director, salesperson, front desk, aides, kitchen staff, and maintenance, received commendations for their outstanding service and caring nature.
• Facilities like Kirkwood are appreciated for their engaging activities, including music, games, and exercises, aimed at resident enrichment.
• Some reviews highlight the cleanliness and beauty of the facility, along with the professional and friendly nature of the staff.
• Family members of residents feel at peace and satisfied with the care provided, noting that it allows them to sleep well at night knowing their loved ones are in good hands.

Negative Reviews:

• One review describes the environment as toxic and unsatisfactory, advising against bringing family members to the facility.
• Concerns were raised about the staff being frequently changed, untrained, and rough with patients, particularly criticizing the approach to sedation and care in the memory care area.
• The quality of food was criticized for not being suitable for elderly residents with chewing difficulties.
• A recommendation was made to make surprise visits to truly understand the care level provided at different times of the day and evening.

Mixed Feedback:

• While the facility's aesthetics are praised, there's a caution to spend time observing daily operations to get a true sense of the resident care quality.