Kirby Pines/Fireside Villa/Providence Place

Reviews of Kirby Pines have highlighted a range of experiences, from deeply concerning issues regarding the care and management to positive remarks about the community's cleanliness and friendliness. Several reviewers, with extensive nursing backgrounds, have expressed significant disappointment in the rehabilitation and nursing care provided, citing unprofessional behavior, lack of responsiveness from the administration, and inadequate attention to basic patient needs. Concerns were raised about the outdated condition of patient rooms and the overall quality of care, suggesting a stark contrast between the facility's outward appearance and the reality of the services offered.

Particularly troubling reports include staff being found asleep, incorrect diet orders not being corrected promptly, and a general disregard for patient and family concerns. The management's response to these issues has been described as dismissive, with a noted lack of effort to address or rectify the problems raised.

On a different note, the staff at Job's Way, a section of Kirby Pines catering to residents with memory issues, was praised for their compassion and care. However, this positive aspect was overshadowed by complaints about inadequate air conditioning, which has reportedly been a problem for over nine years. Despite the high cost of care, efforts to resolve the uncomfortable temperatures have been described as insufficient and temporary.

Other reviews have mentioned the community's cleanliness, lack of odors, and the friendliness of the people there. Some prospective residents were impressed by the well-kept facilities and the concept of continuing care, although there were disappointments regarding the availability of desired apartment types.

A particularly distressing account came from an elderly resident who felt victimized by the management, especially concerning a "Guarantee of Satisfaction" that was not honored as expected. This situation led to financial and emotional distress, highlighting serious concerns about the facility's commitment to its promises and the well-being of its residents.

In summary, while there are aspects of Kirby Pines that some residents and visitors find appealing, significant concerns about the quality of care, management practices, and the fulfillment of contractual obligations have been raised. These issues suggest a need for thorough evaluation by prospective residents and their families.