Kingston Bay Senior Living

Positive Feedback:

• Staff at Kingston Bay are praised for their ability to alleviate pain and worry, making residents feel at home and comfortable.
• The facility is described as beautiful, with perfect apartments that feel like home and include all necessities.
• Food quality is highlighted as wonderful and fulfilling.
• Staff, including the Executive Director and various team members, are commended for their kind, caring, and professional demeanor.
• Kingston Bay is recommended for its clean environment, friendly staff, and the excellent care provided to residents.
• Improvements in the Memory Care facility have been noted, with a cleaner environment and better care for residents.

Negative Feedback:

• Some reviews mention management issues, including ignored phone calls and a lack of responsiveness.
• Concerns about food service running out of basic items and being short-staffed.
• Discrepancies in billing and rent increases have been reported, with some families feeling misled about pricing.
• Understaffing and high turnover rates among staff are mentioned as areas needing improvement.

Mixed Feedback:

• While the care from caregivers is highly praised, some operational aspects such as maintenance and administrative errors have room for improvement.

General Observations:

• Kingston Bay is considered a hidden gem for affordable senior living in Fresno.
• The community is described as welcoming, with attractive surroundings and lovely residents.
• Family members appreciate the facility for keeping their loved ones safe and well-cared for.