King Street Home

King Street Rehab has received a mix of reviews, with many highlighting the positive aspects of care, professionalism, and the facility's environment. Several reviewers praised the staff for being pleasant, professional, and accommodating, with specific commendations for the physical therapy team and food service staff. The facility was described as clean, bright, and well-maintained, with beautiful grounds and outdoor patios. The care provided was often personalized, with staff taking the time to understand residents' needs, which was particularly appreciated during COVID restrictions.

Colleen Martin, the Assistant Administrator, and Christina Burke, Director of Resident Services, were mentioned for their helpfulness and responsiveness. The rehabilitation services received high marks for helping residents recover and regain independence, with many patients able to return home in better condition. The facility's efforts to create a homely environment and maintain high standards of personal care were also noted.

However, there were some negative experiences reported. Concerns were raised about the facility's handling of COVID-19, including allegations of underreporting cases and a lack of empathy towards families who lost loved ones to the virus. Some reviewers criticized the care quality, describing it as inattentive and unprofessional, and expressed frustration with the facility's communication and staffing levels.

Overall, while many reviews praised King Street Rehab for its care quality, environment, and staff professionalism, there were significant concerns about its handling of COVID-19 and some aspects of patient care and communication.