Keystone Ridge Post Acute Nursing & Rehab

Positive Reviews:

• The nursing and therapy team are highly praised for their top-notch care.
• Staff at Keystone Ridge are commended for going above and beyond for their residents, offering great outpatient and inpatient therapy, skilled nursing care, and assisted living care.
• Significant improvements and caring staff are noted, along with a beautiful remodel of the therapy gym.
• Many reviewers recommend Keystone Ridge for short term rehab or long term care, highlighting the staff's genuine care for patients.
• Positive changes in the facility and passionate staff are appreciated by many reviewers.
• Some reviewers had the privilege to train or work at the facility, noting the caring nature of the staff towards residents.
• Improvements under new management and dedication to becoming a top healthcare option are acknowledged.

Negative Reviews:

• Several reviewers express dissatisfaction with the level of care, citing neglect, poor communication, and unprofessional behavior.
• Complaints about the facility being understaffed, leading to inadequate care and attention to residents.
• Some family members report serious concerns about the health and safety of their loved ones, including incidents of falls and lack of proper medical attention.
• Issues with management and staff, including unreturned calls and lack of involvement in care plans, are highlighted.
• One reviewer describes the facility as unclean and compares it unfavorably to a run-down institution.
• A former employee shares a negative experience working at the facility, citing unprofessional management and unfair treatment of residents.

Mixed Reviews:

While many reviews praise the caring nature of the staff and the improvements made under new management, others express serious concerns about neglect, poor communication, and overall quality of care. Prospective residents and their families are encouraged to consider both the positive and negative feedback when making a decision.