Keystone Place at Wooster Heights

Overall Experience: Keystone is highly praised for its clean, well-run facility, featuring an amazing activities/recreation program and very good food. Residents and their families appreciate the welcoming and professional staff, the engaging social environment, and the delicious meals provided.

Staff and Management: Concerns have been raised about the treatment and compensation of the facility's most effective workers, including nurses, aides, and kitchen staff. Suggestions have been made for management to consider ways to retain top talent and allow residents to personally tip workers who have significantly helped them.

Community and Activities: The community is described as bright, cheerful, and welcoming, with a variety of events that residents enjoy. Special mention is made of the Coffee and Nosh events, which are particularly popular among residents.

Accommodations: The facility is noted for its clean new construction and large complex, offering well-designed areas for socializing and activities that promote both physical and mental activity among seniors.

Staff Recognition: Cindy, in particular, receives extensive praise for her helpfulness, welcoming nature, and the significant role she plays in making transitions to Keystone smooth and reassuring for new residents. Other staff members, such as Josh, Carrie, and Hasan, are also acknowledged for their contributions to creating a positive living environment.

Impact on Residents: Testimonials highlight the transformative impact Keystone has on its residents, noting improvements in happiness, activity levels, and overall well-being. The facility is credited with making seniors feel at home and engaged in the community.

Community Contribution: Keystone at Wooster Heights is recognized as a valuable addition to the Danbury area, bringing a sense of serenity and well-being to the senior living community through its style, décor, and caring staff.