Keystone Place At Forevergreen

Positive Reviews:

• Residents and their families praise the caring and industrious staff, who make an effort to know everyone by name.
• The quality of food and the range of activities, including unique events like drum circle socials, are highly commended.
• Many appreciate the welcoming and thoughtful gestures from the staff, such as the "Day Clock" Christmas gift, enhancing the sense of community.
• Visitors and residents alike are impressed by the beautiful apartments, friendly staff, and the overall inviting atmosphere of the facility.
• The memory care services receive specific praise for the excellent staff and the happiness it brings to the residents.
• Staff members feel engaged and valued, particularly noting the director's involvement in the community as a positive aspect.
• The variety of amenities, including a snack bar, exercise and game rooms, and scheduled bus trips, are highlighted as exceptional features.

Negative Reviews:

• Some reviews criticize the management for lack of appreciation towards staff and poor communication, affecting the overall morale.
• Concerns are raised about the consistency of service, with one review likening it to elder abuse due to oversight issues.
• There are reports of management issues, including the handling of staff attendance and the treatment of residents and employees.
• A review mentions the facility being run by a poor director, leading to a high turnover of employees.

Overall:

Keystone Place at Forevergreen receives mixed reviews, with many praising its staff, amenities, and the quality of life it offers to residents, while some express concerns over management practices and staff treatment. The community is described as engaging and welcoming, with a strong emphasis on resident care and satisfaction.