Kent Regency

Reviews of Kent Regency reveal a mixed bag of experiences, ranging from exceptional care and professionalism to concerns over nutritional standards and staff responsiveness. One reviewer expressed significant dissatisfaction with the nutritional quality of the food provided, labeling it as "unnutritional" and inappropriate for patients with specific dietary needs, such as diabetics. They also highlighted issues with staffing, including instances of patients not receiving timely assistance.

Conversely, many reviewers praised the facility for its excellent care, with one person highlighting a successful discharge after a prolonged stay and commending the staff across various departments for their kindness, professionalism, and family-like treatment. Another reviewer appreciated the facility for its attentive and friendly staff, especially noting the positive environment and the care their family member received.

Rehabilitation services received mixed feedback, with one individual noting the rehab was good to excellent but felt rushed, while another was waiting for therapy that seemed to be delayed by administrative processes. The cleanliness and welcoming nature of the facility were mentioned positively, with one reviewer hoping to return as a resident in the future based on their pleasant visits.

Recommendations for Kent Regency came from several reviewers, citing great experiences and the caring nature of the staff. However, one review raised concerns about the facility's operation and treatment of residents, suggesting a lack of action against reported staff negligence. Another review pointed out the challenges in coordinating external medical appointments, indicating potential communication gaps.

One detailed review from a family member of a repeat resident praised the comprehensive and compassionate care provided, highlighting the efforts of various staff members in making the stay as comfortable as possible. They appreciated the personal attention and assistance with navigating the complexities of care and insurance.

Overall, while many reviews celebrate the staff's dedication and the quality of care at Kent Regency, there are notable concerns regarding nutrition, staff responsiveness, and administrative coordination that prospective residents and their families may want to consider.