Kent Healthcare And Rehabilitation

Reviews of Kent Healthcare show a mixed range of experiences from residents, their families, and staff. Some highlight the facility's commitment to care and the positive changes under new management, praising the professional environment and the empathetic staff across various departments. They commend the facility for its rehabilitation services, long-term care, and overall quality, describing it as the "cream of the crop" in nursing homes.

However, several reviews express significant concerns about the facility, including allegations of verbal abuse, neglect, and unprofessional behavior by some staff members. Complaints include instances of patients being left unattended, inadequate response to call lights, and issues with medication and food service. Concerns about the facility's focus on appearance over patient happiness and well-being were also mentioned, alongside criticisms of management and staffing levels, suggesting a need for improvement in patient care and staff support.

On the positive side, some reviews from staff members describe Kent Healthcare as a great place to work, with a friendly team and a caring environment. Renovations and efforts to improve the facility were noted, and some family members reported being very happy with the care their relatives received, highlighting cleanliness, social activities, and attentive care.

Overall, while there are positive aspects noted about the care and environment at Kent Healthcare, the negative experiences shared by some reviewers point to areas that require attention and improvement to ensure the well-being and satisfaction of all residents and their families.