Kendall Lakes Health And Rehabilitation Center

Summary of Reviews for Kendall Lakes Health and Rehabilitation Center:

• Several complaints about poor customer service, including unreturned calls and emails regarding refunds.
• Concerns about neglect and inadequate staffing, with reports of patients having to contact family members for assistance.
• Disturbing accounts of patient neglect and lack of compassion, including a specific case where a patient's pain and requests for help were ignored, leading to a tragic outcome.
• Multiple mentions of COVID-19 related closures due to staff testing positive, raising concerns about infection control practices.
• Positive feedback highlighting the facility as superior to alternatives, praising the administrative team and the overall pleasant experience.
• Appreciation for the caring and professional staff, with specific commendations for the activities department and certain staff members who made residents feel welcomed and cared for.
• Several reviews from employees and family members praising the facility for its great atmosphere, professional administration, and excellent care and services provided to residents and families.
• High praise for the activities department, led by Dolores, for making residents feel at home and providing engaging and caring activities.
• A mix of experiences with some highlighting the facility's cleanliness, excellent physical and occupational therapy, and the staff's knowledge and attentiveness to patient needs.
• However, there are also severe allegations of mistreatment and trauma inflicted on residents, urging others not to place their loved ones in the facility.

Note: The reviews present a mixed picture of Kendall Lakes Health and Rehabilitation Center, with some praising the facility and staff for their care and professionalism, while others raise serious concerns about neglect, inadequate staffing, and poor customer service.