Keller Oaks Healthcare Center

Negative Reviews:

• Several reviews describe the facility as a place of neglect and abuse, with instances of verbal abuse, neglect, lack of proper medication administration, and understaffing.
• Communication issues are highlighted, with staff being described as rude and unresponsive to calls from family members checking on their loved ones.
• There are reports of residents not receiving proper care, leading to conditions such as bedsores, and in one case, a resident's death was attributed to neglect.
• Some reviews express dissatisfaction with the facility's handling of personal belongings and the quality of food provided to residents.
• Long wait times for assistance and infrequent linen changes are mentioned as concerns by a resident.

Positive Reviews:

• One employee, Zara Wheeler, is praised for her professionalism and dedication.
• Several reviews from staff members describe a positive work environment, highlighting a caring staff, a focus on quality care, and a strong sense of teamwork.
• The activities department is commended for providing a variety of engaging events for residents.
• Some family members note that the facility is clean, and the staff is caring and professional, with residents appearing happy and well-cared-for.
• The facility's location is appreciated for its peaceful setting, and the food quality is mentioned positively in one review.

Mixed Reviews:

• One review acknowledges the special attention their spouse receives in the Memory Care unit, appreciating the staff's efforts to facilitate window visits during COVID-19 restrictions. However, they also express concerns about the quality of food and the difficulty in reaching staff by phone.