Karolwood Gardens Norfolk

Positive Reviews:

• Karolwood Gardens has been praised for its recent renovations and efforts to renew itself in a positive manner. The facility is described as very clean, with extremely friendly and helpful staff. The Marketing Director was highlighted for going above and beyond in assisting with residence arrangements.
• Some reviewers commend Karolwood Gardens for its hardworking and dedicated staff who show great care for the elderly population. New ownership and management, including Director Shannon, are credited with making significant improvements to the community and striving for higher standards.
• The activity director and staff in memory care are recognized for their caring approach towards residents, with medication being given in a timely manner. The owner is described as honest and caring, trying to run the assisted living business in an honorable way.

Negative Reviews:

• Several reviews criticize the management, particularly mentioning unprofessional behavior, disrespect, and issues with staff treatment. Concerns were raised about the facility's condition, including serious mold problems, water leaks, and maintenance issues.
• Complaints about the administration include allegations of mistreatment of staff members, racism, and failure to address significant facility problems such as pest infestations, inadequate room conditions, and a lack of essential supplies.
• Some reviewers express dissatisfaction with the overall treatment of residents and families, suggesting that the administration acts dismissively and fails to maintain clean and safe living conditions for the residents.

Conclusion:

Karolwood Gardens receives mixed reviews, with some highlighting positive changes and commendable staff efforts, while others express serious concerns about management practices, facility conditions, and resident care. Prospective residents and their families are advised to consider these varied experiences when making decisions about senior living options.