Kaiser Permanente Post-Acute Care Center

Positive Feedback:

• Staff described as kind, caring, and very good, especially the therapists.
• Some residents reported being very happy with the staff and the level of care received, including personalized attention and feeling treated "like a King".
• Food quality received mixed reviews, with some finding it acceptable.
• Visitation allowed for family members, enhancing the patient's recovery experience.
• Special mention of excellent service and care that went above and beyond expectations, including close communication with family members and a celebratory discharge for a patient recovering from COVID.

Negative Feedback:

• Several complaints about slow response times to call lights, with waits up to 45 minutes.
• Reports of negligence leading to health setbacks, including unpreparedness for a patient's medical needs and incorrect medication levels.
• Concerns over the facility's environment being described as depressing and potentially causing health issues.
• Issues with patient privacy and safety, including inappropriate room sharing arrangements.
• Communication problems, including not following medical orders or family requests, and misleading information about patient care and conditions.
• Some instances of poor food quality were reported.
• Discharge practices criticized for leading to further health complications, including a case where a patient was discharged with a bed sore.

Overall:

Reviews of the facility are mixed, with some praising the staff and the care provided, while others raise serious concerns about patient safety, communication, and overall quality of care. Prospective residents and their families should consider these varied experiences when making decisions about care.