Jubilee Hills Goodlettsville

Positive Reviews:

• Many reviewers praise Jubilee for its high-end amenities, excellent food, and a strong sense of community among residents.
• Staff are frequently mentioned as kind, caring, and attentive, contributing to a warm and welcoming atmosphere.
• Several reviews highlight the variety of activities available for residents, from plays and shopping to dining out, which enhances the living experience.
• The quality of care, especially in the memory care section, is commended, with the facility being clean and the staff patient and kind.
• Some reviewers specifically mention the food as being delicious, with professional chefs, including one who was a top finalist on Master Chef Season 8.

Negative Reviews:

• Several reviewers express dissatisfaction with unexpected rent and care level increases, feeling misled about the costs involved.
• Complaints about the quality of food contradicting promotional materials, with some alleging misrepresentation of the culinary staff's expertise.
• There are concerns about the administration's honesty and cooperation, with specific instances of unmet care needs and medication management issues mentioned.
• Some reviews suggest that positive feedback may be artificially influenced by employees or their acquaintances.
• One reviewer criticized the facility for prioritizing sales and marketing over genuine care and questioned the qualifications of the culinary staff.

Mixed Feedback:

• While many reviews celebrate the community's environment and staff, others raise serious concerns about management practices and care standards.
• The facility's amenities, activities, and some staff members receive high praise, but issues with transparency, billing, and certain services are significant detractors for some families.