Joshua Springs Senior Living

Positive Reviews:

• Visitors and volunteers find the place wonderful with fantastic people and engaging activities like jigsaw puzzles.
• Many reviewers highlight the kindness and warmth of the staff, and the care they have for residents.
• The facility is described as elegant, clean, and far superior to other retirement living options, with comparisons made to high-end hotels.
• Staff are noted to be very helpful, friendly, and the surroundings comfortable and clean.
• Some reviewers find the place expensive but worth the cost.
• There are mentions of excellent care, with residents thriving and even socializing more than before.
• The location is praised for being excellent, and the building is described as nice and clean.

Negative Reviews:

• One review strongly advises against taking loved ones to the facility.
• There are complaints about the difficulty in obtaining medical records and perceived lack of professionalism.
• Concerns are raised about the quality of care deteriorating over time, especially for residents with advanced dementia, including issues with staff turnover and hygiene.
• Some reviewers express frustration with communication, particularly in getting updates about their loved ones.

Mixed Reviews:

• While some reviews praise the staff highly, mentioning individuals by name for their helpfulness and friendliness, others criticize the staff for unprofessional behavior and an unwillingness to address concerns.