Jordan Oaks

Positive Feedback:

• Many reviewers highlight the supportive and friendly staff, noting their helpfulness and pleasant demeanor.
• The facility is praised for its size, being neither too big nor too small, making it a perfect fit for social and active residents.
• Food quality is consistently mentioned as very good, with residents and visitors expressing satisfaction.
• On-site services such as medical staff, PT/OT, and home health care are highly valued, especially for their availability and quality.
• The facility's environment, including its tranquility and beauty, is appreciated by both residents and visitors.
• Activities, resident life, and the overall community atmosphere are factors contributing to satisfaction.
• Some reviewers specifically commend the facility for its responsiveness to issues and the management's efforts to address concerns promptly.

Concerns and Criticisms:

• A few reviews express concerns about management, particularly noting a perceived change in the general manager's attentiveness and care for the community.
• There are mentions of staff turnover and some operational issues, such as security concerns with doors being left open.
• One reviewer detailed a series of attempts to address concerns with upper management, experiencing delays and lack of follow-through.
• Another review criticizes the management's approach to dealing with residents, suggesting a lack of respect and professionalism.

General Observations:

• The majority of reviews are positive, with many families and residents happy with their choice to live or place a loved one in the facility.
• While there are some criticisms, particularly regarding management and operational issues, these do not overshadow the overall positive reception of the facility.
• Prospective residents and their families are encouraged by others to visit and experience the facility firsthand, highlighting the importance of personal experience in making a decision.