John Knox Village Care Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. Positive comments include the kindness and courtesy of the staff, with specific appreciation for the attentiveness and care provided by certain nurses and therapists. One reviewer noted a satisfactory rehabilitation experience, praising the professionalism of the nursing and therapy teams, despite criticisms of the food presentation.

However, several reviews raise serious concerns about the quality of care, particularly around medication management, hygiene, and safety. Instances of neglect were reported, such as delays in responding to residents' needs, improper wound care leading to infection, and inadequate management of pain medication. Concerns were also voiced about the facility's food service, with complaints about meal delivery times and the quality of meals provided.

Some reviewers expressed dissatisfaction with the management and operating procedures, suggesting a lack of adequate staffing and reliance on temporary agency help, which they felt compromised the quality of care. There were alarming reports of residents experiencing harm or neglect, leading some families to remove their loved ones from the facility or to consider legal action.

Despite these criticisms, some reviews offer a more balanced view, acknowledging the challenges of finding suitable care and appreciating the facility for its efforts to assist families during difficult times. The hospice care provided at the location was specifically praised as outstanding.

In summary, while there are instances of positive feedback regarding the staff's kindness and certain aspects of care, the facility also faces significant criticism related to the quality of care, safety, and management practices. Prospective residents and their families are encouraged to consider these reviews carefully when making decisions about senior living options.