Jenner's Pond

Positive Reviews:

• Jenner's Pond offers a variety of activities including trips, lectures, an art show, and a book sale. The food is excellent and the staff is described as knowledgeable and helpful.
• Rehabilitation services at Jenner's Pond are praised for cleanliness, friendly staff, and effective physical therapy. The facility offers social entertainment and a private dining room with a choice of food.
• The facility is appreciated for its location, friendly and accommodating staff, and excellent food. It offers a wide range of activities such as woodworking, computer classes, card clubs, puzzles, and a library, though it is noted to be expensive.
• Living arrangements at Jenner's Pond, including cottages for independent living, are very nice, despite the assisted living and health care units being described as extremely tiny.
• Staff at Jenner's Pond are attentive, respectful, and welcoming to families. The facility accommodates special dietary needs and respects the dignity of residents in their care.
• The environment at Jenner's Pond is described as bright, cheery, clean, and well-maintained, with staff striving to maintain a pleasant and safe environment for residents.

Negative Reviews:

• Some reviewers experienced difficulty in communication, with phones not being answered, leading to frustration for family members trying to get information.
• Concerns were raised about the level of care and interaction with residents, with one reviewer noting a lack of warm or positive interaction and inadequate attention to a resident's needs, leading to a decline in their health.
• Issues were reported regarding the handling of a resident's estate and the resale of an apartment, with the process taking over two years and causing delays in settling the estate.
• While the overall quality of care is praised, one review mentions an uncomfortable ambiance in the building providing the highest levels of care, noting a sense of malaise among the staff in that area.