Jackies Hideaway

Summary of Reviews for Jackie's Hideaway:

• Several reviewers expressed dissatisfaction with the handling of a deposit required to hold a room, stating it was not communicated that the deposit was non-refundable. Interactions with the owner's husband were described as rude when attempting to retrieve the deposit after deciding against moving in.
• Many reviews praised the care and environment at Jackie's Hideaway, highlighting the professional, patient, and warm caregivers. The facility was noted for its cleanliness, good food, and comfortable living spaces. Special dietary requests were accommodated, and the outdoor areas were appreciated for their beauty and tranquility.
• One review mentioned the facility's strict safety measures during the COVID-19 pandemic, including regular testing and vaccination for residents. The review also noted the compassionate care provided to residents with dementia, emphasizing the staff's understanding and patience.
• Personal stories shared by family members of residents reflected a deep appreciation for the care provided at Jackie's Hideaway. The staff was described as friendly, caring, and attentive, creating a home-like environment that was comforting for both residents and their families.
• Concerns were raised about the facility's ability to care for residents who are unable to transfer themselves, suggesting that it may be challenging for those with significant mobility issues.
• The cost of care at Jackie's Hideaway was mentioned as higher than other facilities, but reviewers felt that the quality of care and the facility's amenities justified the expense.
• One unrelated review offered transportation services for doctor appointments, highlighting safety measures such as N-95 masks for drivers.

Overall, Jackie's Hideaway received high praise for its care, environment, and staff, with some concerns about deposit policies and care for residents with significant mobility issues.