Jacaranda Trace

Summary of Reviews:

• Some reviewers describe Whittier Manor as poorly managed, with high assessments and maintenance fees, and caution against potential financial mismanagement.
• Opinions on the community atmosphere are mixed, with some finding it beautiful, clean, and friendly, while others complain about lack of privacy, disrespectful behavior, and issues with neighbor complaints.
• Concerns are raised about the level of English spoken by front desk employees and the management of visitor rules during the pandemic.
• Positive remarks highlight the community's beauty, the friendliness of staff and residents, and successful exterior refurbishments.
• Healthcare services and the quality of life at Jacaranda Trace receive high praise, with specific mention of activities, dining experiences, and the sense of community.
• Criticism includes poor management, infrastructure issues, and dissatisfaction with the memory care unit, including high staff turnover and lack of communication.
• Some reviews commend the new leadership and improvements made, noting the high level of service, care, and attention now provided.
• Personal experiences of moving into Jacaranda Trace are generally positive, with appreciation for the staff's helpfulness, the quality of meals, and the range of activities and facilities available.
• Employment and hiring process experiences at some facilities are described negatively, with complaints about unclear requirements and communication.