Ivy Park at Seven Oaks

Positive Feedback:

• Clean and safe environment with attentive staff.
• Good quality food with menu options.
• Private and shared rooms available, with ample amenities including trips, games, and a variety of rooms for activities.
• Dog-friendly facility with a courtyard, dining, workout room, arts and crafts room, and entertainment.
• Weekly doctor visits for convenience.
• Many activities available for residents, contributing to a vibrant community life.
• Staff praised for being friendly, helpful, and going above and beyond in welcoming new residents.
• Facility described as beautiful, modern, and well-maintained.
• Residents feel secure and enjoy the social environment.
• Good value for the money with tasty and healthy food options.

Negative Feedback:

• Some found the facility expensive despite the quality of care.
• Rooms considered small by some reviewers.
• Location was too far for some families.
• Recent changes in ownership have led to staff turnover.
• Some communication issues and delays in returning phone calls.
• Additional costs for amenities were a concern for some.
• One review mentioned the facility feeling less warm and inviting.
• Concerns about the quality of memory care and management compassion.
• Facility cleanliness and staff attentiveness were criticized in one review, describing the environment as prison-like with poor management.

Overall:

While many reviews highlight the cleanliness, safety, and range of activities and amenities at Ivy Park at Seven Oaks, there are concerns about cost, room size, and the quality of memory care. The staff is generally praised for their friendliness and helpfulness, though there are isolated reports of management issues. The facility's location and recent ownership changes have also been noted as potential drawbacks.