Ivy Knoll A Caring Senior Community

Positive Reviews:

• Residents and their families have praised the facility for its caring and helpful staff, variety of home-cooked meals, and a wide range of activities that have positively impacted residents' lives.
• Many have noted the facility's transformational effect on both physical and mental health, highlighting the exceptional staff, great food, and excellent enrichment activities.
• The facility is described as well-managed, with a consistent level of care observed at all hours, and a proactive approach to maintenance and problem-solving.
• Some reviews express a deep affection for the facility, calling it a "home away from home" and praising the compassion and professionalism of the staff, from the director to maintenance.
• Residents have shared their satisfaction with the living space, dining experience, and the personal attention they receive, such as wellness checks if they miss a meal.
• The staff is commended for making residents feel at home and providing a comfortable and happy living environment.

Negative Reviews:

• Concerns have been raised about the treatment of elderly employees, with claims of insufficient support for long-term staff members, potentially leading to financial difficulties.
• Criticisms include management issues, with reports of inadequate supervision and maintenance, and a call for a complete overhaul of the management team.

Overall:

The majority of reviews for Ivy Knoll are highly positive, with many families and residents expressing gratitude for the care, facilities, and staff. However, there are concerns regarding the treatment of elderly employees and some management practices. Prospective residents and their families may find Ivy Knoll to be a nurturing and engaging community, but they may also want to inquire about the addressed criticisms.