Ivy Gables

Negative Experiences:

• One reviewer had a negative experience with scheduling assessments, experiencing multiple cancellations without given reasons, leading to frustration and a recommendation to seek services elsewhere.
• Concerns were raised about the executive staff favoring certain staff members over others, with accusations of rudeness, dishonesty, and unprofessionalism, particularly from the executive director, impacting both staff and resident satisfaction.

Positive Experiences:

• Many reviewers praised Ivy Gables for its beautiful and well-maintained facilities, including a newly built memory care wing, and its welcoming atmosphere that feels like home rather than a sterile hospital setting.
• The staff at Ivy Gables received commendations for being responsive, welcoming, helpful, friendly, and providing personalized care and attention to residents' unique needs.
• Activities and food quality at Ivy Gables were highlighted positively, with the activities team going above and beyond to make daily life enjoyable and fun for residents.
• The management and staff's efforts in managing COVID-19 with care and diligence were specifically noted, contributing to a safe environment for residents.
• Several reviewers, including a healthcare provider and a staff member, attested to the compassionate care provided by Ivy Gables, emphasizing the staff's attentiveness and the proactive, supportive administration.
• The location in Arden was praised for its tranquility, and the facility's cleanliness, professionalism, and compassionate approach were highlighted as key factors in the satisfaction of residents and their families.

Overall Recommendation:

While there were some negative experiences related to management and scheduling, the majority of reviews for Ivy Gables are overwhelmingly positive, focusing on the quality of care, the beautiful and clean facilities, and the dedicated staff. Prospective residents and their families are encouraged to consider Ivy Gables for its personalized approach to care, engaging activities, and a supportive community environment.