Island Lake Center

Summary of Reviews:

• Some patients experienced neglect and disrespectful behavior from staff, including issues with medication management and lack of attention to post-surgical care needs.
• Several reviews highlighted exceptional care from specific staff members, describing them as compassionate, attentive, and professional.
• Facilities were generally described as clean and neat, with some patients enjoying social and recreational activities offered.
• Concerns were raised about the timeliness of medication administration, staff communication, and overall patient engagement beyond rehabilitation services.
• Some reviews reported severe deficiencies in patient care, including lack of diligence in emergency situations and issues leading to hospitalization.
• Positive experiences were noted in terms of administrative staff responsiveness, nursing care, and the overall environment being described as safe and loving.
• Issues with staff bedside manner, unprofessional conduct, and theft of personal items were mentioned, raising concerns about the quality of care and staff conduct.
• One review praised the facility and its staff for creating a family-like atmosphere and providing high standards of care.
• There were reports of inadequate response times to patient needs, particularly for assistance with mobility and bathroom use.
• A family expressed satisfaction with their decision to choose the facility for their loved one, highlighting the caring nature of the staff across various departments.