Isabella Geriatric Center

Negative Reviews:

• One reviewer expressed extreme dissatisfaction with the care their uncle received, noting a lack of basic essentials and necessary assistance.
• Several complaints about the facility being poorly managed under new ownership, with reports of neglect, including falls and inadequate response to medical needs.
• Concerns about cleanliness, with one instance of an oxygen machine being filthy with mold.
• Issues with staff behavior, including rudeness, neglect, and a lack of compassion.
• Reports of serious administrative problems, including identity fraud and insurance billing scams.
• Some reviewers highlighted a lack of proper staffing and training for the staff, affecting patient care.

Positive Reviews:

• Many reviewers praised the facility for its excellent care, particularly noting the kindness and professionalism of the nursing and rehabilitation staff.
• Several families felt reassured by the attentive and personalized care their loved ones received, contributing to significant improvements in their conditions.
• The sense of community and the facility's efforts to keep families informed and involved were frequently mentioned as positive aspects.
• Some reviewers specifically appreciated the facility's cleanliness and the staff's efforts to make patients feel comfortable and valued.

Mixed Reviews:

• A few reviews mentioned specific floors or departments where the care was notably better or worse, suggesting variability in the quality of care throughout the facility.
• One reviewer noted a significant improvement in their loved one's condition after being moved to a different floor, indicating inconsistencies in care standards.