Iredell Memorial Hospital

Positive Experiences:

• Technicians and staff are described as kind, patient, and gentle, especially with elderly patients.
• Many reviewers highlight the professionalism, care, and courtesy of the staff across various departments including the Cath Lab, X-ray department, and during procedures like mammograms and knee replacements.
• Efficiency and organization of the staff are commended, with some patients noting quick and accommodating service.
• Several reviews praise the cleanliness of the facility and the friendliness of the staff, making for pleasant visits.
• Some patients specifically recommend the facility for its comprehensive care, including intensive therapy and home health services.

Negative Experiences:

• Communication issues are a recurring theme, with some patients experiencing difficulties in getting in touch with the facility or receiving follow-up communication.
• One review mentions a billing issue, where a patient was mistakenly billed under a relative's name.
• A critical review expresses frustration over perceived inadequate diagnostic efforts and lack of listening to parents' concerns, leading to a delayed diagnosis of a child's condition.
• Another negative review criticizes the facility for long wait times, unnecessary procedures, and overall dissatisfaction with the service provided.

Mixed Feedback:

• While the majority of reviews are positive, praising the staff's care and professionalism, the negative reviews highlight significant areas for improvement, particularly in communication and diagnostic thoroughness.