Inver Grove Heights White Pine

Positive Reviews:

• Many reviewers praise the staff at White Pines for their excellent care, especially in the Dementia program, noting a smooth transition and a very clean environment.
• Family members appreciate the attention to detail and the flexibility allowed in being involved with their loved one's care, highlighting the staff's kindness and attentiveness even in hospice situations.
• Several reviews commend the facility for its cleanliness, great food, and the variety of interesting activities available for residents.
• Employees express satisfaction with their work environment, noting supportive management and a strong team spirit.
• Residents and their families feel safe and well-cared for, with specific mentions of good food, respect for independence, and a family-oriented atmosphere.

Negative Reviews:

• Concerns are raised about staff turnover, with some describing the management as rude and verbally abusive towards staff.
• Communication issues are highlighted, including unanswered phone calls and unreturned messages, alongside unfulfilled promises.
• Criticism about the facility's cleanliness and sanitation, with one reviewer explicitly advising against letting their grandparents stay there.
• Some reviews mention a decline in staffing levels, affecting the quality of care and housekeeping, with reports of residents' belongings going missing.

Mixed Reviews:

• One reviewer enjoyed working at the facility and praised the residents and activities but criticized the management for their lack of presence and care for employees and residents.

Overall, White Pines receives a mix of positive and negative feedback, with many praising the staff's care and the facility's environment, while others express concerns about management, communication, and cleanliness.