Interlude

Summary of Reviews:

• There were mixed experiences regarding communication, particularly around COVID-19 protocols, with some guests feeling inadequately informed about quarantine measures upon admission.
• Many reviewers praised the staff and the culture of the facility, highlighting the great care, attention, and the quality of the food provided.
• Some guests reported exceptional care during their recovery from surgeries and appreciated the personalized rehabilitation programs, including physical and occupational therapy.
• However, there were significant concerns about the level of nursing care, with reports of neglect, poor management, and a lack of compassion from some staff members. Instances of patients not receiving timely medication, adequate hygiene care, or proper attention were mentioned.
• One reviewer described the facility as a "cold-hearted BUSINESS," expressing dissatisfaction with the admissions process and overall care.
• Conversely, others described their experiences as very positive, with one individual noting the facility as "Presbyterian Homes premier transition care unit in the Twin Cities" and praising the miraculous recovery of a relative.
• There were complaints about the unfriendliness and lack of engagement from some staff members, with a particular note on the facility's atmosphere being unwelcoming.
• A nursing assistant employed at the location criticized the management and reported witnessing mistreatment of residents, though they also complimented the physical and occupational therapy departments.

Overall, the reviews of Interlude reveal a wide range of experiences, from highly positive to deeply concerning, indicating areas of excellence in therapy and care alongside significant issues in communication, management, and nursing care.