Inglemoor Rehabilitation And Care Center Of Living

Positive Reviews:

• Many reviewers praised Inglemoor for its attentive nursing care, beneficial physical and occupational therapy, and fall protection, even during challenging times like the COVID-19 pandemic and Hurricane Ida.
• The facility was described as very clean and bright, with enjoyable meals that could be chosen in advance.
• Staff across various departments including office staff, reception, intake, social work, and billing were noted to be extremely friendly and helpful.
• Several reviewers highlighted the excellent wound care, the caring and professional staff, and the overall first-class facility.
• Some families shared positive experiences regarding the rehabilitation services, the clean facilities, and the dedicated staff that made their loved ones feel comfortable and cared for.
• One reviewer appreciated the facility's effort to make a new resident feel welcomed by acknowledging their personal interests and history.
• Another reviewer commended the facility for its exceptional skill, competence, friendliness, and kindness across all departments, emphasizing the atmosphere of kindness and compassion.

Negative Reviews:

• Some reviews reported poor care, including delayed responses from the nursing staff leading to distressing situations for the residents.
• There were complaints about rude and unprofessional staff, unclean rooms, and overall neglect.
• One reviewer expressed regret for choosing Inglemoor, citing uncooperative behavior regarding the release of medical information and describing the staff as rude and over-worked.
• Issues with communication and administrative responsiveness were mentioned, including refusal to escalate calls to supervisors.
• Concerns were raised about the facility's handling of benefits and the alleged practice of discharging residents once their benefits were depleted.

Overall:

While many reviews of Inglemoor Rehabilitation & Care Center are highly positive, praising the facility's cleanliness, the quality of care, and the professionalism and kindness of the staff, there are significant concerns raised by some reviewers regarding the quality of care, staff responsiveness, and administrative practices. Prospective residents and their families may want to consider these mixed reviews when making a decision.