Indian River Center

Positive Feedback:

• Staff were described as very welcoming, kind, and friendly.
• Facilities were noted to be very clean and well-maintained.
• Some reviewers highlighted excellent care, particularly praising the care for residents with specific needs such as Alzheimer’s.
• Meals provided to the residents were appreciated for their quality.
• Communication from caregivers was reported to be excellent in some cases.
• Several reviewers felt their loved ones were well cared for and treated like family.

Negative Feedback:

• Concerns were raised about the timely administration of medication and basic care needs, including hygiene.
• Some reviewers experienced difficulties with visitation policies and communication with staff.
• There were reports of significant health declines in residents, with one case leading to a resident's death allegedly due to negligence.
• Issues with staff responsiveness and compassion were mentioned, including a specific instance of a resident waiting excessively for assistance.
• One reviewer reported a lack of updates during a COVID outbreak and concerns over safety protocols.
• Complaints about end-of-life care and overall staff attitude towards residents and their families were noted.

Mixed Feedback:

• While many reviewers praised the staff and cleanliness, others had concerns about the quality of care and management of residents’ health.
• Visitation policies were a point of contention, with some finding the rules overwhelming for staff and restrictive for families.