Imperial Care Center

Positive Reviews:

• Many reviewers find the place charming and the staff, including activities assistants, to be awesome and caring.
• Some family members have observed significant improvements in their loved ones, noting the staff's kindness, warmth, and professionalism.
• Facilities are described as clean, with a variety of activities and events for residents, and some have had positive experiences with the rehabilitation staff.
• Several reviewers appreciate the care provided to their family members, highlighting the staff's attentiveness and the facility's efforts to maintain a friendly and well-run environment.

Negative Reviews:

• Several reviewers express deep dissatisfaction with the level of care, citing instances of neglect, unprofessional behavior from staff, and a lack of compassion.
• Concerns about the safety and well-being of residents, including reports of lost personal items, unaddressed health issues, and inadequate responses to emergencies.
• Some reviewers describe the facility as a place where their loved ones experienced significant decline, with complaints about the cleanliness and overall management.
• There are reports of staff being rude, not responsive to resident needs, and a general atmosphere of neglect and lack of accountability.

Mixed Reviews:

• While some families have had positive experiences, praising the staff and the care provided, others have had profoundly negative experiences, urging others to seek alternative care options.
• The facility's approach to handling COVID-19 and the quality of its activities and events receive both praise and criticism, reflecting varied experiences.