Imperial Care Center

Positive Feedback:

• Many reviewers express deep appreciation for the kind, loving, and caring staff at Imperial, highlighting their efforts to make residents and visitors comfortable.
• Several reviews commend the facility for its compassionate and professional care, with staff treating residents like family.
• Some reviewers noted significant improvements in their loved ones' conditions since staying at Imperial, praising the staff for their dedication and attention to detail.
• The facility is described as clean and well-maintained by some visitors, with one noting the impeccable condition of the rooms and floors.
• Imperial is highly recommended by many reviewers for its excellent care, attention, and the positive environment it provides for residents.

Negative Feedback:

• A few reviews mention specific concerns, such as a dirty floor and unattended nursing gloves, suggesting room for improvement in cleanliness in some areas.
• One reviewer expressed dissatisfaction with the reception staff, describing them as rude.
• There are complaints about the limited visiting time allowed for families driving a long distance to see their loved ones.
• A concerning review mentions a lack of timely assistance for a resident in distress, highlighting a need for better responsiveness from the staff.
• Another review suggests that the food and the night staff could use some improvement, indicating areas where the facility could enhance resident satisfaction.

Overall Impression:

Imperial receives a mix of overwhelmingly positive feedback with a few areas noted for improvement. The staff's kindness, professionalism, and the care provided to residents stand out as the facility's strengths. While most reviews praise the facility for its excellent service and compassionate care, attention to cleanliness, staff responsiveness, and visitor accommodation are areas suggested for enhancement.