Id, Boise – Edgewood Castle Hills

Reviews of Edgewood Castle Hills and similar facilities have shown a mix of experiences. Some visitors and residents appreciate the cleanliness, nice layout, and friendly staff, highlighting the presence of a nurse on staff, a nice dining area, and a workout room. However, concerns have been raised about the lack of greeting upon arrival, with some staff members being busy and not fully knowledgeable.

Several reviews express love and appreciation for the staff and the community, describing them as caring, nice, and going above and beyond. However, there are significant concerns about the level of care and management. Issues include inadequate assistance for residents, such as not providing help with basic needs or responding to requests in a timely manner. The cleanliness and meal quality have been criticized, and there's a notable concern about high staff turnover and management's lack of support for residents' needs.

Some families have experienced problems with medication management, with reports of incorrect dosages and administration by inadequately trained staff. Concerns about billing practices, such as unexplained charges and rate increases, have also been mentioned. Additionally, the physical condition and safety of the premises, including maintenance and cleanliness, have been points of dissatisfaction for some.

Despite these issues, there are positive comments about the community's atmosphere, with some finding it homey and comfortable. The effort to make residents feel at home and the friendly nature of the staff have been appreciated. However, the need for more staff and better management practices to ensure the well-being and satisfaction of residents is a recurring theme.

Overall, while there are aspects of the community and staff that are highly valued, there are significant areas for improvement, particularly in management, care quality, and facility maintenance.