Iconicare Of Mequon , Dba Wright House Mem Care

Negative Reviews Highlight:

• Difficulty in communication with staff and management, with multiple attempts to connect going unanswered.
• Concerns over staff professionalism, customer service, and organizational skills.
• Issues with staff turnover and hiring inexperienced directors.
• Reports of neglect, including failure to administer medication, address health issues, or provide meals.
• Complaints about the lack of activities, mediocre food, and poor maintenance.
• Problems with vendor payments, particularly for entertainers, leading to concerns about the quality of entertainment provided to residents.

Positive Reviews Highlight:

• High praise for the care staff, wellness team, and leadership at certain facilities, noting their dedication and the special bond they form with residents.
• Beautiful and clean facilities, with great food and a wide range of activities offered.
• Residents described as always smiling and in a sunny mood, indicating a happy community atmosphere.
• Family members expressing gratitude for the smooth transition into assisted living for their loved ones, highlighting staff patience and accommodation.
• Positive feedback on the design and cleanliness of the living spaces, as well as the friendly and caring staff.
• Several reviewers would highly recommend certain facilities based on their experiences, citing them as caring places with professional staff.

Mixed Reviews:

• Some facilities received both high praise for their staff and care, and criticism for management and organizational issues.
• While some reviewers were impressed by the facilities and care provided, others experienced significant issues with neglect and communication.