Huntley Springs Retirement Community

Positive Reviews:

• Many reviewers highlight the friendly and helpful staff, clean and safe facilities, and the good quality of food with numerous social opportunities.
• Residents share a strong sense of community, largely attributed to the leadership team's efforts to go above and beyond for their residents, treating them like family.
• Live-in managers and staff, including the concierge, maintenance, and housekeeping, are praised for their authentic friendliness and care.
• The restaurant offers a wide variety of options, including cook-to-order meals and a 24-hour pantry, ensuring residents have plenty of choices.
• Many activities are available daily, and the building and grounds are described as beautiful.
• Some families have found Huntley Springs to be a godsend, especially for relatives showing signs of dementia, as it offers independence, social interaction, and various activities.

Negative Reviews:

• Some reviews criticize the facility for not delivering promised services, poor food quality, and being understaffed, which affects the quality of resident activities and overall care.
• Complaints include management issues, lack of cleanliness, and inadequate staffing levels, leading to reduced services such as the 24-hour concierge.
• There are reports of meals being substandard, small in portion, and even instances of breakfast being cancelled despite being part of the contract.

Conclusion:

While Huntley Springs receives a mix of reviews, it is clear that experiences can vary greatly. Positive reviews praise the community, staff, and facilities, highlighting the care and variety of options available to residents. However, negative reviews raise concerns about staffing, service delivery, and food quality. Prospective residents and their families may want to consider these factors and possibly visit the facility to better understand the environment and services offered.