Humble Memorial Gardens

Positive Reviews:

• Many reviewers have praised the management, particularly mentioning Simone and Jade for their professionalism, responsiveness, and the care they show towards residents.
• Residents enjoy the community activities and the efforts made by the staff to create a welcoming and engaging environment.
• The property is described as well-kept, with a nice social room for relaxation and monthly events for residents.
• Some residents have expressed satisfaction with the maintenance service, noting quick responses to issues like AC repairs.

Negative Reviews:

• The most consistent complaint across several reviews is the frequent malfunctioning of the elevator, which poses a significant inconvenience and safety risk for disabled residents and those unable to use stairs.
• There have been instances of residents being trapped in the elevator or in their apartments due to the elevator being out of service for extended periods.
• Some reviews mention a decline in property maintenance, with reports of stained floors, deteriorating woodwork, and unattended fences.
• A lack of management presence and difficulty in getting maintenance requests addressed have been highlighted as areas needing improvement.

Mixed Feedback:

• While some residents appreciate the efforts made by the new staff to improve conditions and address issues, others feel that the property has been run down and not kept up to standards.
• The initiative to offer services for daily needs to residents affected by the elevator outage was well-received, though the underlying issue of the elevator's reliability remains a concern.