Horton Plaza

Summary of Reviews for Horton Plaza:

• Many reviewers appreciate the warm welcome and quick move-in process, highlighting the staff's effort to know each resident by name and their punctuality in addressing service needs. However, one noted the facility's Wi-Fi could be stronger.
• The atmosphere is described as warm and friendly, with professional staff who are fun to be around. The variety of activities and health benefits, including exercise options and nutritious food, are well-received.
• Some concerns were raised about visitor restrictions due to corporate policies, assumed to be COVID-related, making it difficult for friends to assist with move-ins.
• Feedback on the facility's condition and food quality is mixed, with one visitor noting tough meat on lemon skewers and outdated rooms, but also acknowledging the staff's willingness to make changes.
• Long-term residents and their families express gratitude towards the staff for their dedication, especially during challenging times like quarantine.
• However, there are significant complaints about management's handling of disagreements and visitor policies, with some feeling unfairly restricted from visiting loved ones due to past conflicts.
• One review criticizes the facility for not being family-friendly, sharing an experience of being told children were not welcome at an event despite prior confirmation.
• Positive remarks include the location, the quality of social activities and trips, and the food options available. The community is described as friendly, inviting, and engaging in unique activities.

Overall, Horton Plaza receives mixed reviews, with many praising the staff and activities but some expressing concerns over management practices and facility policies.