Horizons

Reviews of Horizons assisted living facility in Canandaigua offer a mixed perspective, highlighting both positive experiences and significant concerns. Some reviewers express dissatisfaction, mentioning that despite initial promises, their loved ones were asked to leave the facility under challenging circumstances. They describe situations where, after accepting residents with known issues, the facility later deemed it unable to accommodate their needs due to staffing shortages or care requirements.

On the other hand, several reviews praise the community aspect of Horizons, noting the friendly environment where residents can make friends and engage in activities. The presence of a community cat and the option for meal alternatives are mentioned positively. The staff is described as friendly and professional, with the facility being clean and well-maintained. Activities and the quality of food, with some suggestions for improvement, are also highlighted.

However, some reviews raise concerns about the professionalism encountered when contacting the facility, with one reviewer describing an unprofessional interaction over the phone. Pricing and the type of accommodations available are also points of contention for some, with mentions of the facility being expensive and not offering apartment-type living spaces.

Despite these criticisms, many reviewers share heartfelt stories of their or their loved ones' positive experiences at Horizons, emphasizing the caring staff, engaging activities, and the overall welcoming atmosphere. The facility's approach to care, including meal provision, housekeeping, and medication management, is appreciated by many. The importance of meeting certain independence criteria for residency is also noted.

In summary, while Horizons has received some negative feedback regarding its handling of care levels and communication, many residents and their families have found it to be a supportive and engaging community. Prospective residents and their families are encouraged to thoroughly discuss care needs and expectations with the facility to ensure a good fit.