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Hopkins Health Services
725 Second Avenue South, Hopkins, MN 55343
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Hopkins Health Services Description
Hopkins Health Services is a community that offers assisted living, memory care, nursing care, skilled nursing and rehabilitation and is about 2.8 miles outside Minnetonka Mills, Minnesota. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 5.3 out of 10 making it the 6th highest rated community in the city out of 6 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Hopkins
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Hopkins
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Hopkins
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Hopkins
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Hopkins Health Services reveal a mix of experiences, with many expressing significant concerns about the facility. Common complaints include:
- Neglect and inadequate care, such as patients being left in soiled clothing, not being bathed, and personal items going missing.
- Issues with billing and insurance, including being misled about network status and facing unexpected bills.
- Poor communication from management and staff, with some reviewers noting unresponsiveness to complaints and concerns.
- Understaffing and lack of proper training for the staff, leading to delays in responding to patient needs and inadequate medical care.
- Facility cleanliness and maintenance issues, including unpleasant odors, infestations, and outdated decor.
- Disparities in care and attention among residents, with some appearing well-cared-for while others are neglected.
However, there is at least one positive review mentioning a satisfactory stay with good food and friendly staff. This indicates experiences can vary, but the overwhelming majority of feedback points to serious concerns about the quality of care and management at Hopkins Health Services.
Reviews
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Hopkins Health Services Videos
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Health
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Activities
Community Amenities
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Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 1
Staffing rating: 5
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Oct. 1, 1985
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 118
Total current residents: 46
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 7
Number of payment denials: 1
Number of fines: 4
Total cost of fines: $119795
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-20 | 2023-01-11 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-12-20 | 2023-02-15 | F | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-12-20 | 2023-01-11 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-12-20 | 2023-01-11 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-12-20 | 2023-03-17 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-12-20 | 2023-03-17 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-12-20 | 2023-01-11 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-12-20 | 2023-03-17 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2022-12-20 | 2023-01-11 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-12-20 | 2023-03-17 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-12-20 | 2023-03-01 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2020-03-03 | 2020-03-16 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-03-21 | 2019-05-23 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-03-20 | 2019-04-20 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2019-03-20 | 2019-04-30 | F | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2019-03-20 | 2019-04-20 | E | Egress Deficiencies | Have corridors or aisles that are unobstructed and are at least 8 feet in width. |
| 2019-03-20 | 2019-04-20 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-03-20 | 2019-04-20 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-03-20 | 2019-04-20 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-21 | 2023-01-26 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-12-21 | 2023-01-26 | E | Resident Rights Deficiencies | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| 2022-12-21 | 2023-01-26 | E | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2022-12-21 | 2023-01-26 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-12-21 | 2023-01-26 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-12-21 | 2023-01-26 | D | Quality of Life and Care Deficiencies | Provide care or services that was trauma informed and/or culturally competent. |
| 2022-12-21 | 2023-01-26 | C | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-12-21 | 2023-01-26 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-12-21 | 2023-01-26 | C | Administration Deficiencies | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| 2022-12-21 | 2023-01-26 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-12-21 | 2023-01-26 | E | Infection Control Deficiencies | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| 2022-12-21 | 2023-01-26 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2022-12-21 | 2023-01-26 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-03-29 | 2022-03-22 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-03 | 2022-04-08 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). |
| 2022-03-03 | 2022-04-08 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2022-01-13 | 2022-02-08 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-22 | 2021-12-17 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2021-08-30 | 2021-09-27 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-02-28 | 2020-03-26 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-02-28 | 2020-03-26 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-02-28 | 2020-03-26 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-02-28 | 2020-03-26 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-02-28 | 2020-03-26 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2020-02-28 | 2020-03-26 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-02-28 | 2020-03-26 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2020-02-28 | 2020-03-26 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-02-28 | 2020-03-26 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-10-13 | 2020-11-16 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-05-03 | 2021-06-24 | D | Resident Rights Deficiencies | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| 2021-05-03 | 2021-06-24 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-10-13 | 2020-11-16 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-03-21 | 2019-04-30 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-03-21 | 2019-06-06 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2019-03-21 | 2019-04-30 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-03-21 | 2019-04-30 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2019-03-21 | 2019-06-06 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2019-03-21 | 2019-06-06 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-03-21 | 2019-04-30 | E | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2019-03-21 | 2019-04-30 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-03-21 | 2019-04-30 | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2019-03-21 | 2019-04-30 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-03-21 | 2019-04-30 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-03-21 | 2019-04-21 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-03-21 | 2019-04-30 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-03-21 | 2019-04-30 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-03-21 | 2019-04-30 | D | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| 2019-03-21 | 2019-04-30 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-03-21 | 2019-04-30 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-03-21 | 2019-04-30 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-03-21 | 2019-04-30 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2019-03-21 | 2019-04-30 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-10-13 | $20,000 |
| 2021-08-30 | $62,540 |
| 2022-01-13 | $20,000 |
| 2022-03-03 | $17,255 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-12-21 | 76 |
What is in the Neighborhood
- The closest city is Minnetonka Mills which is 2.8 miles away and has a population of 50,117 (large town).
- The average income is $77,865, which is high compared to other zip codes.
- Weather
- High Temperature: 75
- Low Temperature: 15
- Average Temperature: 47.5
- Day Breakdown: The area gets 112 days of rain, 57 days of snow and 195 days of sun
- Precipitation: 1.1 inches a year
- The crime rate is 5.22 per 100 people which is high compared to other cities.
- Violent Crime: 1.11 incidents per 100 people
- Property Crime: 3.25 incidents per 100 people
- Drug-Related Crime: 0.31 incidents per 100 people
- The average life expectancy in zip code is 80.32 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 151.0, Moderate Days 31.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Driskill's Food
1.1 miles awayShanghai Market
1.2 miles awayALDI
1.8 miles awayLunds & Byerlys
1.9 miles awayCub Foods
2.0 miles awayNone Found
Bus Stations
Tension Envelope
0.4 miles awayWestbrooke Way
0.5 miles awaySouthhampton Apts
0.6 miles awayLandmark Terrace N
0.6 miles awayElmbrook Apts
0.6 miles awayBanks
U.S. Bank
1.0 miles awayWells Fargo
1.8 miles awayBremer
1.9 miles awayChase
3.0 miles awayMidCountry Bank
3.2 miles awayHospitals
Park Nicollet Methodist Hospital
2.2 miles awayFairview Southdale Hospital
3.9 miles awayPride Institute
4.3 miles awayRedeemer Health & Rehab Center
6.1 miles awayRegency Hospital
6.4 miles awayPharmacies
Walgreens
1.7 miles awayOlsen Brothers: A Walgreens Pharmacy
2.3 miles awayCVS Pharmacy
3.4 miles awayDentists
Knollwood Dentistry
1.9 miles awayHealthPartners Dental
3.0 miles awayOrthodontic Care Specialists
3.2 miles awayMetro Dentalcare
3.2 miles awayJain Dental
3.5 miles awayParks
Valley Park
0.1 miles awayLincoln Drive Floodplain
0.2 miles awayVan Valkenburg Park
0.2 miles awayPark Valley Playground
0.2 miles awayBuffer Park
0.3 miles awayPlaces of Worship
Mount Olivet Chapel
8.3 miles awayShopping
Knollwood Mall
1.9 miles awayCrossroads Center
3.4 miles awayEden Prairie Center
4.0 miles awayRidgedale Center
4.1 miles awaySouthdale Shopping Center
4.2 miles awayCulture
Hopkins Center for the Arts
1.0 miles awayEdina Art Center
3.3 miles awayVeterans' Memorial Amphitheater
3.4 miles awayEden Prairie Art Center
4.1 miles awayTed Paul Theater
4.9 miles awayRestaurants
Tibet Corner
0.9 miles awayMainstreet Bar & Grill
1.0 miles awayHoagie's Family Restaurant
1.0 miles awayNacho's Mexican Grill
1.0 miles awayStar Wok
1.1 miles awayGet exact pricing & check availability
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