Homestead At Hamilton

Positive Reviews:

• Staff members express a strong sense of community and fulfillment from working with residents, describing the environment as one big family.
• Homestead at Hamilton is praised for its responsive and caring professionals, diverse living options, and the Valero Signature programs that contribute to a lively and active community.
• Residents and their families express high satisfaction, highlighting the facility's ability to accommodate couples together, the professionalism and support of the staff, and the range of amenities and activities available.
• Particular appreciation is shown for the attentive, patient, loving, and caring staff, especially during challenging times such as the COVID-19 pandemic.
• The facility's newness, the quality of apartments, and the social opportunities available, including daily happy hours and various activities, are highlighted as key benefits.

Negative Reviews:

• A new hire experienced unprofessional treatment, including being ghosted after orientation without a clear start date.
• Volante Senior Living, the company owning Homestead at Hamilton, is criticized for its handling of a resident's account post-mortem, with a family member describing the experience as cold and inhumane.
• Concerns are raised about the facility's location and design, particularly the limited safe walking areas for residents with mobility issues and poorly designed outdoor gathering spaces.

Mixed Reviews:

• While the "holistic wellness" philosophy is appealing, some residents and visitors find certain aspects of the facility, such as the outdoor spaces and walking paths, lacking or unsafe.