Holy Redeemer St. Joseph Manor

Positive Reviews:

• Several reviewers describe the facility as a good place to live, with one noting their grandmother loved it there.
• Staff are praised for being kind, caring, and accommodating, with specific mention of efficient and friendly staff members who treated residents with kindness despite challenges.
• One reviewer highlighted the well-maintained campus, gardens, and building.
• Issues that arose were handled quickly and professionally, according to a reviewer whose mother lived there for 12 years.

Negative Reviews:

• Several reviews criticize the level of care and empathy from staff and management, with one detailed account describing it as disappointing, especially given the resident's deep ties to the facility.
• Complaints about poor cleanliness, mediocre food service, and slow response times from the staff were noted.
• Communication issues were a common theme, with families feeling left out of the loop regarding their loved one's care, especially during COVID restrictions.
• Understaffing and the resulting inadequate care were mentioned, including long waits for basic needs to be met and a lack of personalized attention.
• One reviewer expressed frustration over the facility's inability to provide the necessary level of care, leading to additional costs for private aides and the need to find alternative accommodations.
• Another reviewer shared a distressing experience where their loved one suffered due to alleged medical neglect.
• A particularly negative review described the experience as thoroughly disappointing, with the reviewer advising others to avoid the facility.

Mixed Reviews:

• While some staff members were praised for their excellent care, others, including physicians and social workers, were criticized for being uncaring and not performing their duties effectively.