Holy Cross Village At Notre Dame

Negative Experiences:

• Issues with ants in a resident's room not addressed promptly.
• Some staff members treated residents like children.
• Long wait times for nurse assistance.
• Administration accused of being rude and providing false information.
• Lack of transition support and initial medical attention for a new resident.
• Memory care unit described as unclean and understaffed, with unprofessional staff behavior.
• Concerns about neglect and inadequate care post-surgery, including lack of assistance with mobility and personal care.

Positive Experiences:

• Many residents appreciate the community spirit, camaraderie among residents, and the sense of safety and privacy.
• Staff described as dedicated, friendly, and very helpful.
• High satisfaction with the range of events, activities, and amenities available, including dining options and housekeeping.
• Residents value the sense of belonging and support from both staff and fellow residents.
• Positive remarks about the facility's maintenance and the professional level of care provided.
• Special mention of the beautiful environment and the ease of living as residents age.
• Gratitude expressed for the caring staff on various occasions, including a 100th birthday celebration.

Mixed Reviews:

• While some reviews highlight neglect and poor management, others praise the community for its excellent staff, facilities, and care.
• The quality of experience seems to vary significantly among residents and their families, with some expressing deep satisfaction and others profound disappointment.