Holmesdale Healthcare and Rehabilitation Center

Positive Reviews:

• Clean and friendly environment with a noticeable improvement in cleanliness compared to a year ago.
• Receptionist and some staff members received high praise for their warmth, welcoming nature, and professionalism.
• Facility appearance and cleanliness were consistently highlighted, along with pleasant smells.
• Staff-patient interaction is very positive, with staff being attentive and caring towards patients.
• Several activities available for residents, contributing to a bright and cheerful atmosphere.
• Application and hiring process described as simple and efficient by some applicants.
• Overall, the facility is recommended for loved ones due to its friendly atmosphere and quality of care.

Negative Reviews:

• Some complaints about HR not following up or being welcoming to potential employees.
• A few reviews mention unclean conditions, unpleasant smells, and inappropriate staff behavior such as listening to loud music.
• Concerns about patient care quality, with one detailed account expressing fear for a loved one's well-being due to staff shortages, delayed response times, and inadequate personal interactions.
• Administrative staff criticized for lack of personal engagement with residents and visitors.

Mixed Feedback:

• While many reviews praise the staff's friendliness and the facility's cleanliness, there are significant concerns about specific departments and overall patient care in some instances.
• The reception and initial impressions are generally positive, but there are calls for improvement in staff responsiveness and care quality.